978bd Privacy Policy

Data We Collect

978bd collects personal data through several channels: your account registration form, ongoing use of platform features, KYC verification submissions, payment transactions, customer support interactions, and your device's automatic transmission of technical data when you visit 978bd.app. The categories of data we collect are set out in the table below.

How We Use Your Data

978bd processes your personal data only for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The following sets out the primary purposes for which 978bd uses personal data and the legal basis for each purpose.

• Account Creation and Management: We use your identity and contact data to create and maintain your 978bd player account, authenticate your logins, and ensure you can access platform features. Without this data, we cannot provide you with a player account.
• Payment Processing: Financial data is used solely to process your deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or Dutch-Bangla Bank). Payment data is transmitted using encrypted channels and is not stored in full beyond what is required for transaction records.
• Identity and Age Verification: KYC documents are processed to confirm that you are who you claim to be and that you meet the minimum age requirement of 18 years. This is a legal and regulatory requirement and cannot be waived.
• Fraud Prevention and Security: Technical data, gaming activity data, and financial data are analysed automatically and by our compliance team to detect and prevent fraudulent activity, money laundering, account takeovers, and bonus abuse. This processing is necessary to protect both 978bd and all players on the platform.
• Responsible Gaming: Gaming activity data — including session frequency, deposit patterns, and wagering volume — is monitored to identify signs of problematic gambling behaviour. Where such signs are detected, 978bd may proactively contact the player or apply temporary account restrictions in the player's best interest.
• Customer Support: Communications data is used to respond to your support queries, resolve disputes, and improve the quality of our customer service. Support interactions may be reviewed for training purposes; agents involved in such reviews are bound by confidentiality obligations.
• Marketing and Promotions: Where you have opted in to receive promotional communications, we use your contact data and gaming preferences to send you relevant bonus offers, seasonal promotions (such as BPL cricket season offers, Eid bonuses, and Pohela Boishakh promotions), and platform updates. You may opt out of marketing communications at any time by contacting support.
• Legal Compliance: 978bd may process and retain personal data as required to comply with applicable laws, respond to lawful requests from authorities, or to establish, exercise, or defend legal claims.
• Platform Improvement: Aggregated, anonymised technical and gaming data is used to improve platform performance, identify popular game categories (such as slots, live casino, and cricket betting), and develop new features.

Data Sharing & Third Parties

978bd does not sell your personal data to any third party. We share data only where it is necessary to deliver our services, comply with legal obligations, or protect the integrity of the platform. Every third party that receives data from 978bd is bound by a data processing agreement and is permitted to use your data only for the specific purpose for which it was shared.

• Payment Providers: When you make a deposit or withdrawal, your financial data is transmitted to the relevant payment provider (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or Dutch-Bangla Bank) solely for the purpose of processing the transaction. 978bd does not store full card numbers or full mobile wallet credentials beyond the minimum required for transaction reconciliation.
• Game Providers: When you launch a game hosted by a third-party studio — such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, or Spribe — a session token and your account identifier are shared with that provider to load and authenticate your game session. Game providers do not receive your full identity or financial data.
• KYC and Identity Verification Services: For certain verification processes, 978bd may use third-party identity verification tools. Any provider used is contractually bound to process your KYC data solely for the purpose of verification and to delete it after the verification period.
• Analytics Providers: Anonymised and aggregated technical data may be shared with analytics partners to help 978bd understand platform performance and user experience. No personally identifiable information is included in analytics data sets.
• Legal and Regulatory Authorities: 978bd may disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies where we are legally required to do so, for example in connection with an anti-money laundering investigation or a court order. We will notify you of such disclosures where permitted by law.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of 978bd's business, player data may be transferred as part of that transaction. You will be notified in advance of any such transfer and of any change to the privacy terms that applies to your data.

Cookies & Tracking

978bd uses cookies and similar tracking technologies to ensure the platform functions correctly, to keep your session active while you play, and to collect anonymised analytics data that helps us improve the user experience. We do not use third-party advertising cookies or invasive cross-site tracking techniques.

A cookie is a small text file stored on your device by your web browser when you visit 978bd.app. Cookies do not contain executable code and cannot access other files on your device. The table below describes the categories of cookies used on the 978bd platform.

You can manage or delete cookies at any time through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in to your 978bd account and using core platform features. Instructions for managing cookies are available in the help documentation for your browser (Chrome, Firefox, Safari, Edge, or Opera).

978bd does not use pixel trackers, web beacons, or fingerprinting scripts beyond what is required for security and fraud prevention. We do not embed social media tracking scripts (such as Facebook Pixel or Google Tag Manager remarketing tags) on any page of 978bd.app.

Data Retention

978bd retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply to the main categories of data we hold.

• Account and Identity Data: Retained for the duration of your active account plus a minimum of 5 years after account closure. This retention period supports our obligations under anti-money laundering regulations and enables us to respond to legal disputes or regulatory enquiries.
• KYC Documents: Retained for 5 years from the date of submission or from the date of account closure, whichever is later. Copies are stored in an isolated, access-logged secure document vault.
• Financial Transaction Records: Retained for 7 years from the date of each transaction. This reflects standard financial record-keeping requirements and supports dispute resolution for historical transactions.
• Gaming Activity Logs: Retained for 5 years. These logs are used for responsible gaming analysis, dispute resolution, and audit purposes.
• Customer Support Communications: Retained for 2 years from the date of the final communication in each support case. Interactions relating to disputes or compliance matters may be retained longer.
• Marketing Preference Records: Opt-in and opt-out records are retained for the duration of your account to ensure we honour your stated preferences. If you opt out of marketing communications, a record of that opt-out is retained indefinitely to prevent accidental re-subscription.
• Technical / Security Logs: IP address logs and security event logs are retained for 90 days for active fraud monitoring and 12 months in archival form for post-incident investigation.

When retention periods expire, data is securely deleted or anonymised in a manner that prevents reconstruction of the original personal data. Data deletion requests submitted by players under their right to erasure (see Section 7) are honoured within 30 days, subject to any legally mandated retention obligations that override the request.

Data Security

978bd implements a layered security architecture to protect player data from unauthorised access, accidental loss, and malicious attack. Our security measures are reviewed and updated on a regular basis to address emerging threats. While no online platform can guarantee absolute security, 978bd's security posture is designed to meet industry-standard best practices for online gaming platforms serving the Bangladesh market.

• Encryption in Transit: All data transmitted between your browser or mobile device and 978bd.app is encrypted using TLS 1.3. Our SSL certificate is renewed before expiry and monitored continuously. HTTP connections are redirected to HTTPS automatically.
• Encryption at Rest: Sensitive data stored in our databases — including identity data, financial records, and KYC document files — is encrypted at rest using AES-256. Encryption keys are managed separately from the data they protect.
• Access Controls: Internal access to player data is governed by role-based access control (RBAC). Staff members can access only the data relevant to their specific function. All internal access events are logged and subject to periodic audit.
• Password Security: Player passwords are never stored in plain text. They are hashed using a strong one-way hashing algorithm (bcrypt with a high work factor) before storage. 978bd staff cannot view your password; if you forget it, a secure reset process is used.
• Two-Factor Authentication: Players are encouraged to enable two-factor authentication (2FA) on their 978bd account for additional login security. 2FA is available via one-time passcode (OTP) sent to your registered mobile number.
• Penetration Testing: 978bd commissions periodic third-party penetration tests to identify and remediate vulnerabilities in the platform before they can be exploited. Critical findings are addressed within 48 hours of identification.
• Incident Response: In the event of a data breach that is likely to affect player rights, 978bd will notify affected players within 72 hours of becoming aware of the breach, describe the nature of the incident, and advise on protective steps players should take.

Your Privacy Rights

As a player on the 978bd platform, you hold meaningful rights over your personal data. We are committed to honouring these rights promptly and without unnecessary obstacles. To exercise any of the rights listed below, contact us at [email protected] with the subject line "Privacy Rights Request" and a clear description of your request. We will acknowledge your request within 5 business days and fulfil it within 30 calendar days.

• Right of Access: You may request a copy of all personal data that 978bd holds about you. We will provide this in a structured, commonly used format (such as PDF or CSV). The first access request in any 12-month period is provided free of charge.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct it. Simple corrections (such as updating a phone number or email address) can also be made directly in your account settings.
• Right to Erasure: You may request that 978bd delete your personal data. We will honour this request where the data is no longer necessary for the purpose for which it was collected and where no legal obligation requires us to retain it. Where a legal retention period applies, we will explain the specific obligation and delete the data as soon as that period expires.
• Right to Restriction of Processing: You may request that we pause processing of your personal data in certain circumstances — for example, while a correction request is being assessed, or where you contest the lawfulness of our processing but do not wish the data deleted during the dispute period.
• Right to Data Portability: You may request that we provide your personal data in a machine-readable format so that you can transfer it to another service provider. This right applies to data you have actively provided to 978bd (such as registration data) processed on the basis of your consent.
• Right to Object to Marketing: You may opt out of receiving marketing communications from 978bd at any time. To do so, email [email protected] with the subject line "Unsubscribe from Marketing". Processing of this request will take effect within 5 business days. Note that opting out of marketing does not affect transactional communications such as withdrawal confirmations and account security alerts.
• Right to Lodge a Complaint: If you are not satisfied with how 978bd has handled your personal data, you may raise a formal complaint with our data protection contact (see Section 8). We will investigate all complaints fairly and respond within 30 days.

Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or want to raise a concern about how 978bd handles personal data, please contact our support and compliance team using the details below. All privacy-related correspondence is handled by staff who are trained in data protection obligations and who are authorised to act on your requests.

Email: [email protected]
Subject line for privacy requests: Privacy Rights Request
Subject line for data breach reports: Security Incident Report
Operating hours: Bangladesh Standard Time (BST, UTC+6) — 24 hours a day, 7 days a week for urgent security matters; general privacy queries responded to within 5 business days.

978bd reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable law, or platform features. The "Last updated" date at the top of this page reflects the date of the most recent revision. Material changes to this policy will be communicated to registered players via email before they take effect. Continued use of the platform after a policy update constitutes acceptance of the revised terms.