Responsible Gaming
at 978bd
Gaming should be entertaining — never stressful, never harmful. 978bd provides every player with a full suite of responsible gaming tools, clear warning-sign guidance, and direct access to support so that playing on our platform stays a positive experience for you and your family.
At 978bd, we believe that a great gaming platform is one that genuinely cares about its players. Responsible gaming is not a footnote in our Terms & Conditions — it is a core part of how we build and operate our platform for Bangladeshi players. Whether you enjoy cricket betting during BPL season, spinning the slots, playing Mines, or joining a live casino table, 978bd wants that experience to remain fun, controlled, and within your means.
This page outlines our responsible gaming commitments, the practical tools available to every 978bd account holder, and what to do if gambling ever stops feeling like entertainment.
Core CommitmentsSix Pillars of Safe Play at 978bd
Every new 978bd account is subject to identity and age verification. Players who cannot confirm they are aged 18 or above will not be permitted to deposit, wager, or access any real-money game on the platform.
You can set daily, weekly, or monthly deposit limits on your account at any time. Once a limit is active it takes effect immediately. Increasing a limit requires a 7-day cooling-off period before the new higher limit applies.
Players can activate a time-out period — from 24 hours up to 6 weeks — during which the account is suspended from all real-money play. This is ideal for a short break without permanently closing your account.
Players who need a longer break can self-exclude for a minimum of 6 months or permanently. During self-exclusion, your account is locked, bonuses are cancelled, and no marketing communications will be sent to you.
Set a reality check interval — every 30, 60, or 90 minutes — and 978bd will display a neutral on-screen notification showing how long your current session has been running and your net result for that session.
Our responsible gaming support team is available around the clock, every day of the year including during Eid and national holidays. Contact us by email at any time — all responsible gaming requests are escalated to senior staff within 2 hours.
Age Restriction Policy
978bd operates exclusively for adults aged 18 and above. This is not merely a platform rule — it reflects our genuine commitment to protecting young people in Bangladesh from the potential harms associated with gambling. We apply this restriction rigorously and without exception across all game categories, including slots, live casino, cricket betting, and Mines.
During registration, every player is required to confirm that they are 18 years of age or older. Prior to processing any withdrawal for amounts above our standard threshold, 978bd's compliance team will verify the player's identity and date of birth using one or more of the following documents:
- Bangladesh National Identity Card (NID) — the preferred primary document
- Valid Bangladesh Passport — accepted where NID is unavailable
- Bangladesh Birth Registration Certificate — accepted as a secondary supporting document
If at any point during the verification process we have reasonable grounds to believe a player is under 18 years of age, the account will be suspended immediately and all funds held pending a full identity review. If underage access is confirmed, any balance will be returned to the original deposit source and the account will be permanently closed.
Players must be 18 years or older to register and play on 978bd. We use identity verification checks to enforce this requirement. Attempting to register while underage is a violation of our Terms & Conditions and may be reported to relevant authorities.
Understanding Problem Gambling
The vast majority of people who gamble do so recreationally — they set a budget, stick to it, and treat gaming as a form of entertainment alongside cricket, football, or mobile games. However, for a small proportion of players, gambling can develop into a problematic behaviour that causes financial, emotional, and social harm.
Problem gambling — sometimes called gambling disorder — is characterised by a persistent inability to control gambling behaviour despite negative consequences. It is recognised as a behavioural condition by health authorities worldwide. It can affect anyone, regardless of income, education level, or how long they have been gambling. The good news is that it is treatable, and the earlier it is identified, the easier it is to address.
978bd monitors player activity for behavioural patterns that may indicate gambling-related harm. These include sudden large increases in deposit frequency, chasing losses with rapidly escalating bets, and irregular session timing that suggests playing to escape stress rather than for entertainment. Where such patterns are detected, our responsible gaming team may proactively reach out to the player.
We want every 978bd player to be able to answer "yes" to the following three questions at any point in their gaming journey: Am I playing within a budget I set in advance? Am I playing for entertainment, not to recover past losses? Could I stop playing at any time without feeling anxious or distressed? If the answer to any of these is "no", it is worth reading further and considering using one of the tools described in this page.
Gamble only with money you can afford to lose. Set a budget before you start and stop when that budget is spent. Never chase losses. Never gamble when you are under emotional stress, tired, or under the influence of substances. Keep gambling as one entertainment option among many — not your primary leisure activity.
Warning Signs to Watch For
Recognising the early warning signs of problem gambling is the most important step toward getting things back under control. The signs below apply whether you are the player or someone concerned about a family member or friend. If you recognise three or more of the following patterns, we strongly encourage you to use the self-assessment tool in Section 4 and to contact our support team.
If any of these warning signs feel familiar, please do not ignore them. Acknowledging the pattern early gives you the greatest chance of regaining control quickly. The 978bd responsible gaming team can assist you in activating limits or exclusion tools without any judgment — email us at with the subject line "Responsible Gaming Request".
Self-Assessment Questionnaire
The following short questionnaire is adapted from internationally recognised problem gambling screening tools. It is for personal reflection only and is not a clinical diagnostic instrument. Answer each question honestly — your responses are not recorded by 978bd and are not visible to anyone other than yourself.
If you answered "yes" to two or more questions, we recommend reaching out to our responsible gaming team or reviewing the tools available in Section 5. Answering "yes" to four or more questions suggests it may be time to speak with a healthcare professional.
Responsible Gaming Tools
978bd provides a comprehensive set of player-controlled tools designed to help you stay in control of your gambling activity. All tools can be activated by contacting our support team at . Requests to activate any limit or restriction are processed within 2 hours. Requests to remove or relax a restriction are subject to the cooling-off periods described below.
| Tool | What It Does | How to Activate | Cooling-Off Period to Reverse |
|---|---|---|---|
| Deposit Limit | Caps your total deposits over a daily, weekly, or monthly period. You choose the ৳ amount. Multiple limits can run simultaneously. | Email support with subject "Set Deposit Limit" | 7 days to increase Immediate to decrease |
| Session Time Limit | Automatically ends your gaming session after a specified duration (e.g., 1 hour, 2 hours). You will receive an on-screen alert 5 minutes before the session ends. | Email support with subject "Set Session Limit" | 24 hours to increase Immediate to decrease |
| Reality Check | Displays a neutral pop-up reminder at your chosen interval (30, 60, or 90 minutes) showing session duration and net result. Does not end the session — you decide whether to continue. | Email support with subject "Reality Check Setup" | No cooling-off — adjust any time |
| Loss Limit | Prevents you from losing more than a set ৳ amount in a defined period. Once the limit is reached, real-money play is suspended until the period resets. | Email support with subject "Set Loss Limit" | 7 days to increase Immediate to decrease |
| Time-Out | Suspends your account from all real-money play for a period between 24 hours and 6 weeks. Withdrawals of existing balances remain available during time-out. | Email support with subject "Account Time-Out" | Cannot be shortened — must expire naturally |
| Self-Exclusion | Locks your account for a minimum of 6 months or permanently. Bonuses cancelled. Marketing stopped immediately. Withdrawals processed within the exclusion setup period. | Email support with subject "Self-Exclusion Request" | Minimum 6 months — no early reversal |
Requesting a responsible gaming tool will never result in any penalty, bonus forfeiture (beyond what a self-exclusion requires), or negative mark on your account. 978bd staff are trained to handle all responsible gaming requests with full confidentiality and without judgment. We consider these requests a sign of maturity and self-awareness, not a problem.
Self-Exclusion & Account Closure
Self-exclusion is the most powerful responsible gaming tool 978bd offers. It is designed for players who recognise that gambling has become — or is at serious risk of becoming — a problem in their lives, and who want to remove access to the platform entirely for a sustained period.
When you self-exclude, the following actions are taken immediately upon confirmation of your request:
- Your 978bd account is locked and inaccessible for login.
- All pending bonuses, free spins, and promotional credits are cancelled and forfeited.
- Your details are removed from all 978bd marketing lists — you will receive no promotional emails, SMS messages, or push notifications for the duration of the exclusion.
- Any remaining account balance above the minimum withdrawal threshold will be processed back to your original payment method (bKash, Nagad, Rocket, Upay, or bank card) within 5 business days.
- Our system flags your account to prevent re-registration under the same identity during the exclusion period.
Self-exclusion periods are available as follows: 6 months, 12 months, 2 years, 5 years, or permanent (indefinite). A 6-month exclusion cannot be reversed before the 6-month period has expired, regardless of the reason. Permanent exclusion cannot be reversed. We apply these rules strictly — they exist to protect you, not to penalise you.
To request self-exclusion, email with the subject line "Self-Exclusion Request". Include your registered username and your preferred exclusion duration. Our team will confirm the exclusion is active within 2 hours of receiving your request.
If you choose to self-exclude from 978bd, we strongly encourage you to also consider self-excluding from other gambling platforms you may use. Self-exclusion from one platform alone may not be sufficient if problem gambling behaviour is present. Please speak with a support organisation (see Section 8) for guidance on broader exclusion options available in Bangladesh.
Protecting Minors
978bd takes the protection of minors extremely seriously. If you share a device or a household with a person under 18 years of age — whether a child, younger sibling, or any other young person — we encourage you to take practical steps to prevent them from accessing your 978bd account or any other gambling website.
- Device Lock: Always lock your device with a PIN, fingerprint, or face recognition when not actively using it. Do not leave a logged-in 978bd session open on a shared device.
- Strong Passwords: Use a strong, unique password for your 978bd account and do not write it down in a location accessible to others in your household.
- Parental Control Software: Consider installing reputable parental control software on shared computers and mobile devices. Such software can block access to gambling websites at the device or network level. Popular options compatible with Android and Windows devices include Net Nanny, Kaspersky Safe Kids, and built-in Google Family Link controls.
- Separate Browser Profiles: If you share a computer, use a separate browser profile for gambling activity and secure it with a profile password. Never save your 978bd login credentials in a browser profile accessible to minors.
- Report Suspected Underage Access: If you have reason to believe a minor has accessed your 978bd account — or has registered their own account — please contact us immediately at . We will investigate and take appropriate action, including account suspension and full review, within 24 hours.
978bd will never knowingly allow a person under 18 years of age to hold an account, deposit funds, or place bets on the platform. Any account found to belong to an underage person will be permanently closed and all deposited funds returned to the original payment source.
Getting Help & Support
Asking for help with a gambling problem is an act of courage, not weakness. If you or someone you know is struggling with gambling-related harm, support is available. 978bd's responsible gaming team can activate account restrictions immediately, but we also encourage players to seek professional guidance where gambling has affected mental health, relationships, or finances.
Available 24 hours a day, 7 days a week. All responsible gaming contacts are handled by trained senior staff with complete confidentiality. Email: — use subject line "Responsible Gaming Request" for fastest routing. We will respond within 2 hours for urgent requests and within 24 hours for general enquiries.
In addition to contacting 978bd directly, the following types of professional support are available to players in Bangladesh:
- Mental Health Professionals: If gambling has led to anxiety, depression, or other mental health challenges, speaking with a licensed psychologist or psychiatrist based in Dhaka, Chittagong, or your nearest major city is a valuable step. National Institute of Mental Health (NIMH) in Dhaka provides outpatient mental health services.
- Financial Counselling: If gambling has created debt or financial hardship, non-profit financial counselling services and community support organisations in Bangladesh can provide confidential guidance on debt management and budgeting.
- Trusted Friends and Family: Speaking openly with a trusted family member — a parent, sibling, or close friend — about gambling concerns can provide immediate emotional support and accountability. Many people find that sharing the concern with someone they trust is the most effective first step.
- Self-Help Resources: Organisations such as Gamblers Anonymous (GA) operate a 12-step peer support programme with chapters across Asia. Their programme resources are available in multiple languages including English. Search for "Gamblers Anonymous Bangladesh" or contact a regional GA helpline for details of meetings or online support.
Problem gambling affects people from all walks of life across Bangladesh — from Dhaka to Sylhet, Chittagong to Rajshahi. The shame or secrecy that sometimes surrounds gambling problems can make them worse. Reaching out — to 978bd's support team, to a family member, or to a health professional — is always the right move. Recovery is possible, and 978bd will support you every step of the way by ensuring our platform tools are available to you at no cost and without delay.
Remember: gambling is entertainment. It should sit alongside the rest of your life — watching BPL cricket, spending time with family, celebrating Eid and Pohela Boishakh — not replace any of it. If it ever starts to feel like more than entertainment, act early. The tools are here, the support is here, and 978bd will always put your wellbeing before your betting activity. 18+
Play Smart, Stay in Control
Browse our full game selection, review frequently asked questions, or revisit our Privacy Policy and Terms & Conditions. All gameplay at 978bd is for adults aged 18 and above. Play responsibly. 18+